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STORE INFO
Call us 800 777-7794 Panhandle Premium PO Box 29076 Bellingham, WA 98228
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Shipping Info/Returns When ordering candy during warmer months or from warmer climates, it may be best to have your order delivered Overnight, Overnight with insulation and a cold pack, or using Priority Shipping to a PO Box. Our shipping prices are only good for shipments to the United States. Orders from other countries will have higher shipping rates so please contact us or we will contact you to adjust the price. Please note: although we will do the best we can to assure that the product will arrive to the customer in the condition it was in when shipped, we cannot guarantee it. We will mark all packages as "perishable" and "fragile". However, the customer assumes the risk. Customers can contact us for other shipping options if warm temperature is an issue. All sales are final. Customers are liable for shipping on all returned items unless it is demonstrated that we are responsible. If we make an error, we will refund return shipping costs. Priority Shipping--To best assure the condition of your order when using Priority Mail (2-3 days) it is best to have it shipped to a Post Office (a US Post Office Box). Since most US Postal Service offices are air conditioned, savvy customers who don't have their own PO Box borrow one from a business owner or someone else they know to assure cooler temperatures. We cannot guarantee the condition of your order unless Express or Overnight with Cold Pack is selected. We mark all packages going to warmer climates with "Perishable Keep Cool" stamps. We generally ship Priority shipments Monday-Wednesday and Saturday, which usually assures less time in transit. Express Shipping--The deadline for same day shipping is 11 a.m. Pacific Time. However, if you want your order to ship the same day you order, we also require that you contact us by phone (800-777-7794 or 360-201-0756). If this is not done, the order may not ship until the next day. Also, you must contact us if you want Saturday delivery. Extra charges apply for Saturday delivery. We generally ship Express shipments Monday-Thursday because of the weekend. Although most Express Shipments arrive overnight, a small amount are not guaranteed overnight to certain remote areas. Please contact us to find out. Overnight Shipping--This is for guaranteed overnight delivery Monday-Friday. Ground Shipping--If temperature is not an issue, Ground service will usually arrive within 7 business days or quicker. If you are having it shipped to a business address, please make sure you include the name of the business in the SHIP TO: space provided while completing your customer information. Button Parts--Express and Priority rates do not apply to button parts, only ground rates. You must contact us if you want faster shipping for button parts. Please contact us for more shipping information.
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